Leadership competencies in nursing and healthcare
Imagine that, for about a year, your nursing unit has been involved in an intensive campaign to improve patient satisfaction scores with pain management. You are getting good data from your patients, as the length of stay on this inpatient geriatric medical nursing unit is only about 6 days. Your hospital does 100% survey to inpatients, and the response rate is about 25%, which is higher than it has been. This notwithstanding, the percent of “patient very satisfied” (top box), with a score of 5, has been in the low 70s. The national benchmark for medical surgical units like yours is about 85% very satisfied. Of all the units in your hospital, your unit is the lowest scoring on this HCAPHS survey. But as your unit is the only geriatric medical nursing unit in the hospital, you’d always thought it was the nature of the patient population. You have been the day shift representative to the QI team, and the scores on your unit are posted monthly. Here are the numerous strategies that have been tried on your unit and the timeframes. Strategies and Interventions 1/14/2014 Training on the importance of patient satisfaction monitoring 4/1/2014 Lecture on pain and pain management 6/12/2014 Use of comprehensive pain assessment tool reviewed in an ISE 8/2/2014 Journal club on R5N reviewed an article on pain management 10/10/2014 EMR data on pain assessment reviewed in QI team 1/15/2015 Data on pain management satisfaction posted on unit 3/1/2015 EMR data on pain medication effectiveness reviewed in QI team 5/15/2015 QI team meets with staff to strategize; determined to use IHI rapid cycle improvement model with iterative PDSA 6/30/2015 Annual pain lecture: emphasis on the elderly use of NSAIDS, pain management, & polypharmacy 7/15/2015 EMR data on pain medication effectiveness documentation shows improvement for one month 8/30/2015 ISE on the importance of patient teaching on pain management 9/1/2015 ISE on attitudes toward addiction in the elderly (poorly attended by staff) 9/30/2015 Data on comprehensive pain assess, doc of pain meds and patient satisfaction, compiled in run charts for the unit 10/15/2015 ISE on attitudes offered with ANCC contact hours; 100% attendance on unit 12/28/2015 QI team summarizes strategies, progress at year end with unit nursing staff 1/22/2016 Data on comprehensive pain assessment, doc pain meds effective shows improvement on these 3/1/2016 Nursing unit claims victory on improved patient satisfaction with pain management.
|Number of Pages||1 Page(s)/275 words|
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