Why is it so important for everyone from the CEO to the nurse manager to do rounds?
Give examples of what can be accomplished during rounds?
Rounding involves visits to patient rooms or floors by nurses, nurse leaders, and senior managers. The frequency of rounding depends on the specialty of care offered in the units (Al Danaf et al., 2018). According to Al Danaf et al. (2018), Nurse Managers are mostly responsible for making the rounds. However, everyone from senior management including the CEO should make rounds.
Staff, clients, and families are pleased to speak with senior managers including the CEO about their care. Rounding provides such an opportunity that would be missing if they stay locked in their offices. While connecting with the staff at departments of work, nurse managers and the hospital CEO help achieve improved employee engagement (Al Danaf et al., 2018). Besides, rounding in the department may also include health education to the clients. The CEO and nurse leaders can improve their knowledge of how staff and clients view the organization.
Examples of tasks, which can be conducted during rounding are strengthening relationships with patients, reinforcing care, recognizing staff, communicating expectations to clients, and eliciting feedback from clients among others. The inclusion of clinical leaders, nurse managers, and the CEO in the rounds shows staff and clients that the senior management and clinical leader speak in unison. Rounding may also involve checking up on the quality of care, that patient receives in the organization (Al Danaf et al., 2018). For example, the management team may ask the patients whether they receive special attention in tier rooms. An affirmative response of how the patients are pleased with the medical and nursing services helps the senior management connect with their staff at a personal level. Compliments from a patient regarding a certain nurse, clinician, or other care providers also help the management relay the same to their employee for motivation purposes. Although clients may have complaints during rounding, negative comments towards staff or about the quality of service are significant in improving customer services, which should be a top priority.
Rounding through each department in the hospital is significant in the proper management of the hospital by nurse managers up to the CEO (Al Danaf et al., 2018). Through rounding, the hospital CEO can connect with departmental staff and the clients they serve. Therefore, everyone from the nurse manager and senior manager including the CEO should do rounds because they are worth the time spent on patient floors.
Al Danaf, J., Chang, B. H., Shaear, M., Johnson, K. M., Miller, S., Nester, L., … & Aboumatar, H. J. (2018). Surfacing and addressing hospitalized patients’ needs: Proactive nurse rounding as a tool. Journal of nursing management, 26(5), 540-547. DOI: 10.1111/jonm.12580