Describe one or more situations that illustrate social or cultural humility, or insensitivity, among your colleagues in a manner that fostered improved peer cooperation or efficacy of patient care or impeded such care.

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Solution

Cultural Humility

Understanding people’s culture is very vital for any nursing professional to help and improve service delivery in a holistic way. The act of fully understanding and interacting with a different culture is widely referred to as cultural humility or social tolerance. In this regard, cultural humility is thus a vital element in the overall dissemination of the care services, and is expected that every medical professional, especially the nurses, should possess enough knowledge and skills to tolerate the diverse cultures as presented by their diverse patients (Campinha-Bacote, 2019). Practicing cultural humility involves the recognition of the client’s worldview, and trying to understand and work in line with the values and beliefs as dictated by their culture. Communication skills are vital at this juncture to assist the nurse in the interaction with the patient, in order to unearth their concerns, thoughts, and ideas touching on their health and the establishment of the best treatment and management approaches in line with their culture (Helen-Maria et al., 2020).

In this regard, I have to say that through the observation I have made with my colleagues, I can proudly say that they do exercise cultural humility at all times during their care delivery. I happen to work in a facility where most of our patients are people of color and this possesses a great cultural diversity where professionals must exercise a high degree of cultural humility in order to disseminate the best care service to the clientele. For those of us with such experience, it becomes easy to collaborate and bring in efficacy in service delivery, which does not only translates to improved healthcare outcomes for the patients but as well, leads to improved satisfaction among the healthcare professional peers. As my colleagues also come from different backgrounds, the cultural humility among us has transformed us to become a strong bond that unites us to work towards the set targets through striving to always achieve the best in care delivery (Helen-Maria et al., 2020).

According to Shepherd et al. (2019), cultural humility does not come easy as it requires exercising a lot of understanding for others, as well as recognizing their capabilities for value creation. This involves a high interactive session that constitutes active and mindful listening, self-critique, and acceptance of biases and assumptions. This creates tolerance and acceptance of diversity in culture, which eventually builds into a strong cultural humility. This is one thing that my colleagues have maintained over time, making it possible to deal with patients across different cultures and offering them the services they require without interfering with their cultural beliefs and values through respect and active listening. This has greatly contributed to the improvement of service delivery, staff satisfaction, as well as improved healthcare for the patients. To achieve the patient’s health goals, one must work alongside their cultural preferences to meet their care needs. Therefore, the cultural humility element plays a great role in a given healthcare setting where the professionals who value it enjoy satisfaction in their work and as well assist in establishing strong clinical relationships among the professional peers towards achieving a common goal of delivering quality care to their respective clients. It is true that cultural humility forms the base for engagement, especially where the clients pose a diverse cultural nature and as well fosters a strong collaboration among the health professional peers.

References

Campinha-Bacote, J. (2019). Cultural competemility: A paradigm shift in the cultural

competence versus cultural humility debate – part I. Online Journal of Issues in Nursing, 24(1), 1-10. doi:http://dx.doi.org/10.3912/OJIN.Vol24No01PPT20

Helen-Maria, L., Kerstin, P., & Fuller, L. C. (2020). Rethinking cultural competence: Shifting to

cultural humility. Health Services Insights, 13 doi:http://dx.doi.org/10.1177/1178632920970580

Shepherd, S. M., Willis-Esqueda, C., Newton, D., Sivasubramaniam, D., & Paradies, Y. (2019).

The challenge of cultural competence in the workplace: Perspectives of healthcare providers. BMC Health Services Research, 19 doi:http://dx.doi.org/10.1186/s12913-019-3959-7